Terms & Conditions of Returns/Exchanges
Terms & Conditions of Purchase
When ordering from this web-boutique you agree to be bound by the following terms and conditions. Please read them carefully to avoid disappointment.
Find the Full copy of our Terms & Conditions in the 'Information' Page at the bottom of the Home page.
Returns & Exchange
In the event that you receive an item that is unsatisfactory, please return within 7 days of receipt as recorded with Australia Post or relevant courier to receive an online store voucher.
We do not offer refunds for returned purchases.
For any returns we are happy to provide you with an online store voucher valid for 6 months.
Gift cards and gift boxes cannot be returned or refunded. We do not accept returns on earrings or undergarments (bras/underwear/swimwear) for sanitary reasons.
All returns will undergo a rigorous quality control check to ensure the product has not been worn, altered or washed and that all tags are still in place. Diva Scandinavia reserves the right to refuse the return of a garment if there is any indication that the garment has been worn, washed or dry-cleaned, or is damaged in any way.
Items smelling of deodorant/perfume or have soiling due to tanning/make up marks etc will not be accepted. Please include the original packing slip and return paperwork along with the reason for the return clearly noted. Please keep a photocopy for your own records.
Special orders and sale items may not be returned at any time. Returns shipped more than 7 days after receipt of original order will not be accepted. Delivery and postage costs cannot be refunded nor is Diva responsible for the freight cost involved in returning the item to us, except where the goods are deemed faulty in which case Diva Scandinavia will refund any postage cost.
Goods can be returned to Diva Scandinavia within 7 days of receipt without prior notice but if you’re in doubt, Please contact us first. For your convenience, Diva Scandinavia provides a personalised returns form that can be found along with your delivery packing slip.
Simply complete this form and return along with the original delivery packing slip and goods to the address below.
Please note that the goods are your responsibility until they are returned to us.
Diva Scandinavia will not issue an online store voucher on item/s that are not received or are lost in transit. We therefor recommend returning items through traceable mail.
The cost of return shipping is at the customer’s expense and is non-refundable.
If you require a replacement size, colour or alternative item/s, you are required to place a new order. Your initial purchase will be processed once received and an online store credit issued.
Sale & Promotional Items
Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind so please choose carefully. This includes a change of mind with regards to colour, size and fit.
You can choose a refund or exchange if a final sale item has a major problem.
This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it (Please note that this does not include change of mind with regards to size, colour or fit)
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
- is significantly different from the sample or description
- is unsafe
Product Information Limited Availability
As many of our products are ordered in limited quantities & limited editions, it is quite common for products to become unavailable after initial quantities have sold.
We sincerely regret any inconvenience this may cause.
We are always happy to suggest other suitable items, so please just ask!
Sale Price Adjustments
Price adjustments will be made, per client's request, for orders placed within 7 days of the date the sale commenced. Price adjustments will be given in the form of a credit note only. (For example, If a sale price is posted on January 8th, clients who placed orders between January 1-7 will be eligible for a credit note for the difference in price.)
All requests for price adjustments must be made within 7 days of the sale date. Credit notes will be processed upon a client's request and mailed to the client within 7 days.
If you have any questions, please contact us at the Diva Scandinavia boutique on: + 61 3 9646 7036
Diva Scandinavia attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition as per our returns policy.
All payments must be processed via Shopify payments or the link to PayPal.
We accept all major credit cards.
Once you have checked your final shopping basket and you are ready to proceed with payment you will be guided by the site to make your secure and protected payment.
All orders will be charged in Australian dollars (AUS) and include 10% GST (Goods & Services Tax).